Automate VMware Knowledge Base Analysis

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Knowledge Base Searching… Automated!

WARNING THIS IS NOT A FREE TOOL!!!
BUT THERE IS A FREE TRIAL

VMware is an industry leader in a lot of areas but one place they really excel is their public Knowledge Base (KB) offering. They have one of the most extensive KB repositories publicly available from any major tech firm. All you typically need is an error code and access to Google to get several KB articles which contain relevant information to your issue. However, anyone who has tried this method will know that it leads to a lot of dead ends. Nothing is more frustrating to admins than chasing a dead end…

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VMware View 6.2 issues running on ESXi 5.x: Blackscreens and Disconnects Part 2

View Agent 6.2 Video Driver Replacement

Installing a video driver from an earlier version of the VMware View Agent is a valid option for those who would like to run the same version of the Agent as they do on their View infrastructure.

This guide assumes the following:

a. View server infrastructure has already been upgraded to 6.2
b. View Agent 6.2 has already been installed
c. VMtools has already been updated to current or newer on your golden image (or app layer)
d. ESXi version is earlier than 6.0 Update 1a (for a comprehensive interoperability list see VMware’s site here)

If you don’t already have it, go here to download the View 6.1.1 Agent. Creating an account is required to download. Ensure to download the appropriate bit version for the guest OS installed.

This guide is a modified version of an original post by Jeremy Wheeler on the VMware Consulting Blog.

Continue reading VMware View 6.2 issues running on ESXi 5.x: Blackscreens and Disconnects Part 2

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VMware View 6.2 issues running on ESXi 5.x: Blackscreens and Disconnects Part 1

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There have been some interesting bugs in a plethora of VMware’s products this year. One that bit me pretty hard recently came out of a feature addition to the Horizon View platform. After updating View to the latest version 6.2 we were met with some interesting user complaints. Slow or laggy workstations, disconnections, and black screens after a supposed successful connection to a desktop. After researching the issue quite a bit I determined that this VMware blog had part of the answer, but can be a bit misleading for those of us that cannot upgrade vSphere to the latest (or do not want to) at the drop of a hat. It seems that VMware snuck another major application change into a dot release of their View software (the last one I ran into was the JMS2 secure communications port change between connection brokers and security servers which they added in 6.1 which caused quite an issue with next-gen firewall app definitions, but I will have to blog about that later). This time the change was in the video driver included in the View 6.2 Agent package, this new code has hooks which are exclusive to ESXi 6.0 Update 1a and above. These new features allow for a faster and smoother virtual desktop experience, but the unintended consequence is that if you are running a previous version of ESXi then these new features do not exist and when the Agent driver looks for them it causes the deviant behaviors listed above.

Continue reading VMware View 6.2 issues running on ESXi 5.x: Blackscreens and Disconnects Part 1

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